How much do you charge for shipping?
We excited to offer fast and free standard US shipping. So long as a product is not "in production", the order will be shipped the same or next business day.
When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS, FedEx or UPS. Customers in the continental US can expect their orders within 3 to 7 business days; Alaska, Hawaii and all off-shore United States territories should expect orders in 7 to 10 business days.
Do you ship internationally?
Yes, we do. Unfortunately, we are not able to offer free international shipping at this time.
International orders vary in cost and typically take 8 – 12 business days for delivery (plus customs clearance time).
Please note that import duties and tariffs are not included in your final order price. Therefore, you may be required to pay additional duties and taxes upon receipt. We apologize for any inconvenience this causes. Unfortunately, we are unable to control the receipt country's tariff and trade requirements.
We do not ship to the following countries: New Caledonia, Fiji, French Polynesia, Papua New Guinea, Samoa, Solomon Islands, Vanuatu, Cook Islands, French Southern Territories, Heard Island And Mcdonald Islands, Kiribati, Nauru, Niue, Norfolk Island, Pitcairn, South Georgia And The South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Wallis And Futuna.
How do I track my order?
We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way.
You can also log in to your account and see all of your existing orders.
You will select your order number from your account page, then you can see your tracking number and check on its status with the shipping carrier right there.
Need to return your product?
We want you to love your Chili products, but if you're having issues, we make returns as easy as possible.
How do I return my Chili product?
If you purchased a ChiliPad within 90 days from our online store you are eligible for a return.
We will issue a return authorization number and refund your purchase price minus shipping and handling within 30 days after we have received the product back.
We can not process returns for ChiliPads purchased from third-party retailers, so you will need to contact them directly to find out their return policy.
If you're a customer from outside of the USA please contact us and we will see if we can help you with the returns process.
If you are a customer within the USA you can access our Customer Return Authorization form.