FAQs

Frequently Asked Questions:


What payment options can I choose from?

At Chili Technology, we want to provide you with the easiest and most affordable way to get a great night’s sleep. See our payment options below to find out which plan will work best for you! Please note, our 90-day satisfaction warranty and two-year manufacturer’s warranty apply to any of the payment methods discussed below.

 

Accepted payment methods:

We accept all major credit cards, including Visa, MasterCard, American Express, JCB, Discover and Diners Club. We also accept payments through PayPal Express Checkout and ApplePay.

Please note, certain conditions must be met in order to use the ApplePay option. To use ApplePay, you must be logged in to your iCloud account while using Safari and have a valid credit card on file. You must also update your software to at least MacOS Sierra or later in order to use ApplePay.

If you’re seeking more flexibility, Chili Technology now offers a FuturePay option, which you can learn more about below!

 

FuturePay:

We’re excited to announce our latest payment method, FuturePay! Have you wanted to reap the benefits of the ChiliPad, but been unable to afford the unit at the time? FuturePay is the solution. This is a secure and convenient payment option that allows you to make purchases online without a credit card. It’s our "buy now, pay later" purchasing option.

You can purchase any of our products for minimum payments as low as $25/month. At the end of every billing period, you have two options - You can either pay off the remaining balance in full or make a minimum payment and carry the rest for $5/month for every $500 of carried balance.

If you’re interested in paying for any of our products with FuturePay, select the “FuturePay” option at the time of checkout.

This is our most flexible payment option and there are no hidden fees. For a complete description of FuturePay's terms and conditions, click here.

How do I clean my ChiliPad Cube or Control Unit?

Below are recommendations for keeping your Chili Technology system running efficiently so you can have your best sleep for years to come:

Cleaning Tips

  • For the Cube and Control Unit, use a can of compressed air to blow in and around the side vents. (For the PLS control, you can blow the top vent as well.)
  • Periodically add one cap full of hydrogen peroxide into the reservoir to keep the circulation system clean. Procedure: Set temperature to 95 degrees Fahrenheit. Remove the reservoir cap, and add the hydrogen peroxide. LEAVE THE RESERVOIR CAP OFF. The hydrogen peroxide will react with the dirt or other foreign particles to clean the system. Once the reaction has stopped (bubbles no longer form), replace the cap, reset the temperature to your desired sleep temperature and enjoy.
  • Periodically remove and clean the dust screen at the intake vent under the handle (for PLS Control Units ONLY).

Failure to care for and perform routine cleaning and maintenance will void your warranty.

  • IMPORTANT: Please do not add other substances to your distilled water other than hydrogen peroxide.

How often should I clean my ChiliPad and Control Unit?

This cleaning will remove any residue that may have accumulated in your pad. We recommend this cleaning every 3 months with regular use, as well as before and after storage of your ChiliPad

The process:

  • Empty the water in your unit/Cube (remember that you never want to store your unit/Cube with water in it).
  • Add 1/2 cup of Hydrogen Peroxide to the unit/Cube.
  • Fill the remainder of the water reservoir with distilled water.
  • Run unit/Cube on the hottest setting with the cap off for about 6-8 hours. Be sure the unit/Cube is higher than the pad to ensure the water doesn’t spill out the top of the unit/cube as you will have the cap off.
  • Wipe off any residue that may rise to the top throughout the process.

We recommend performing this exercise every few months depending on the frequency of use in order to keep your ChiliPad running efficiently.

Failure to care for and perform routine cleaning and maintenance will void your warranty.

Please feel free to contact our Customer Service staff, or visit the Chili Guru with questions or concerns regarding your Chili Technology products.

What is your warranty and what does it cover?

Our goal is to have satisfied, lifelong Chili users. For more detailed information regarding our warranty, please read our full warranty.

We offer a 90-day satisfaction guarantee.

After sleeping on your ChiliPad for a full 90 days, if for any reason you are not satisfied with the performance of the system you can return the product for a full refund minus the cost of shipping.

We offer a two-year manufacturer’s warranty.

We also offer a two-year manufacturer’s warranty on the Cube. If your Cube malfunctions within the first two years, just ship it to us and we will complete a full diagnostic repair before shipping it back to you. After two years, your repairs can be completed for an out-of-warranty fee.

What do I do if I need to return my ChiliPad or have it repaired?

Repair:

If you feel you need a repair for your ChiliPad the first step is to reach out to our Chili Guru to see if we can troubleshoot the issue or provide some suggestions. If we are unsuccessful we will ask you to complete a Repair Authorization Form.

Return:

If you purchased directly from Chili Technology you can complete a Return Authorization Form. If you purchased from an authorized dealer you will go to that dealer to return you ChiliPad.

Why is my ChiliPad damp?

If you think your ChiliPad is leaking, condensation could be the culprit. Condensation naturally occurs on a surface that is cooler than the surrounding temperature. A difference of any more than 20 degrees Fahrenheit between the air temperature and the control unit temperature can result in condensation. A solution for this issue is to adjust the control unit setting up a few degrees and ensure your room is climate controlled. To dry your pad, turn your control unit up to around 85 degrees and let it run for about an hour.

How do you know if condensation is the culprit? Turn your Cube to Hi and let it run for an hour. If the pad still gets wet, give the Chili Guru a call.

Why is sleep temperature so important?

The four keys to setting up the perfect sleep environment are your sleep surface (mattress type), lighting, sound, and temperature. A great deal of attention and innovation has been focused on the first three components of sleep. Our company’s mission is to change the last, yet critically important component of healthy sleep – the ability to control your sleep temperature.

The human body is at it's coolest in the midst of sleep. In fact, we all need to start the cooling process to enter the initial stages of sleep. Look no further than the direct links to the drop in body temperature and the production of melatonin – the body’s naturally occurring hormone that holds the key to sleep and the sleep-wake cycle in humans and animals.

When you control your sleep temperature you'll fall asleep faster, achieve deeper, more restorative sleep and wake up more refreshed and maintain better energy levels throughout the day.

Everyone has an ideal sleep temperature, which is one of the main reasons people struggle to get deep, rejuvenating sleep consistently. As you can imagine, the problem gets even worse when the summertime weather kicks into high gear. Whether you struggle with being too hot or cold, or being too covered up or not enough, it’s impossible to find the temperature that will help you sleep soundly throughout the night without regulating your mattress pad temperature. That’s why everyone can benefit from sleeping with a ChiliPad.

Will the ChiliPad increase my energy bill?

No! The ChiliPad has been shown to save as much as $100 per month on cooling costs. Our HVAC systems are set up to change the temperature of our entire home. It’s inefficient to cool the whole house when we spend nearly half of our time at home sleeping.

The ChiliPad eliminates the need to set your thermostat to heat or cool your entire home at night. Central air conditioners typically range from 3500–5000 watts, and in the summer months run for an average of 9 hours per day. Comparatively, the ChiliPad operates at an average of 80 watts of energy per side when cooling and is only ON when you're sleeping. That’s about the same energy consumption as an incandescent light.

The Dual-Zone ChiliPad Cube lets you set the temperature for each side of the bed independently, which conserves energy much more efficiently than turning down the thermostat for the entire night. When you look at the actual cost, you can enjoy the benefits of sleeping at your ideal temperature for only 18¢ a night. Plus, the EPA confirms that adjusting your thermostat by 1 degree saves 7% in cooling or heating costs. Use the ChiliPad Cube to set your perfect sleep temperature, and save enough money to pay for your purchase in less than a year!

I already have an expensive mattress, why do I need a ChiliPad?

The ChiliPad is designed to enhance your existing mattress. It fits seamlessly on top of your mattress and under your sheets, while the control unit fits neatly under your bed or next to your nightstand. Its water-based cooling system allows for precise temperature control, which is unlike mattresses that only use circulated air or heat-absorbing gel. These solutions are unable to cool your bed to reach the recommended sleep temperature of 60 - 68 Fahrenheit.

Now, you can easily adjust your preferred sleep temperature in one-degree increments to find your perfect sleep temperature and enhance your sleep night after night - something your current mattress or air conditioner can’t match!

Is it safe to order online from your website?

Yes! Our website uses the latest security technology to ensure every transaction is safe and confidential. You are just as protected as if you were ordering from Amazon.com or any other trusted website.

How does the ChiliPad compare to the competition?

We may not have been the first to control sleep temperature, but we believe we’re the best. In today’s market, it can be hard sorting through which products truly meet your sleep needs, but asking these questions will clear up any confusion:

Does it allow you to control your temperature directly?

Does it provide full, even coverage throughout your mattress all night long?

Does it work with your existing mattress?

With the ChiliPad, you’re able to control your sleep temperature anywhere from 55 - 110 degrees Fahrenheit, something that no competitor model comes close to! Not only does the ChiliPad allow you to control your temperature, but it also provides all-night relief, works with your existing mattress and evenly distributes your desired temperature throughout your bed with water-cooling and warming technology. Whether you’re an athlete that wants to enhance muscle recovery, someone that’s unable to regulate their body temperature or just someone that can’t seem to cool down or get comfortable at night, the ChiliPad is for you.

I have air conditioning, why do I need a ChiliPad?

Having the right indoor temperature is vital to your sleep environment. Have you noticed that the cool sheet feeling when you get into bed doesn't stick around for long?

Your mattress and bedding alone can retain your body heat throughout the night, making you uncomfortable and disrupting your sleep. The ChiliPad will actively maintain a set temperature throughout the night, so there are no more hot mattresses and tossing-and-turning.

In fact, the ChiliPad has been shown to save as much as $100 per month on cooling costs. Why is that? Because our HVAC systems are set up to change the temperature of our entire home and it’s inefficient to cool the whole house when we spend nearly half of our time at home sleeping. The ChiliPad eliminates the need to set your thermostat to heat or cool your entire home at night. Central air conditioners typically range from 3500–5000 watts, and in the summer months run for an average of 9 hours per day. Comparatively, the ChiliPad operates at an average of 80 watts of energy per side when cooling and is only ON when you're sleeping. That’s about the same energy consumption as an incandescent light.

The Dual-Zone ChiliPad Cube lets you set the temperature for each side of the bed independently, which conserves energy much more efficiently than turning down the thermostat for the entire night. When you look at the actual cost, you can enjoy the benefits of sleeping at your ideal temperature for only 18¢ a night. Plus, the EPA confirms that adjusting your thermostat by 1 degree saves 7% in cooling or heating costs. Use the ChiliPad Cube to set your perfect sleep temperature, and save enough money to pay for your purchase in less than a year!

How much do you charge for shipping?

Shipping is fast and FREE anywhere in the USA, and most orders are shipped the same or next business day.

When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS, FedEx or UPS. Customers in the continental US can expect their orders within 5 to 7 business days; Alaska, Hawaii and all off-shore United States territories should expect orders in 7 to 10 business days.

International orders are a flat fee of $200 and typically take 8 – 12 business days for delivery (plus customs clearance time). We don’t ship to these countries to the following countries: United Kingdom, New Caledonia, Fiji, French Polynesia, Papua New Guinea, Samoa, Solomon Islands, Vanuatu, Cook Islands, French Southern Territories, Heard Island And Mcdonald Islands, Kiribati, Nauru, Niue, Norfolk Island, Pitcairn, South Georgia And The South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Wallis And Futuna.

Rush shipping is available.

How many ChiliPads should I order?

We recommend you invest in a ChiliPad for everyone in your family. These recommendations will ensure everyone in your family experiences the revolutionary sleep and health benefits Chili Technology has to offer. You can always return what you don’t use, this will allow you to take advantage of our lowest possible prices, today.

When selecting how many units to purchase keep in mind the ChiliPad comes in Single and Dual Zones. The Single Zone has one Cube and cools or warms the bedding surface for one person. The Dual Zone Cube has Dual Temperature Zones on larger beds with 2 Cubes, so the two sides can have different sleep temperatures.

What kind of results can I expect from ChiliPad?

Most people sleep noticeably better their first night with the ChiliPad, but the real, and more profound changes will come from continued use.

Why will ChiliPad work when other sleep aids have failed me?

By using the latest advances in sleep science, technology and cold therapy, we can now harness the incredible health-enhancing properties of temperature-regulated sleep therapy that can transform the quality of your sleep and support a healthy body and mind.

Simply put, at Chili Technology we are committed to doing EVERYTHING the right way, with integrity, and with your results in mind. That’s exactly why you can be confident in joining the Chili Technology family.

Can I use the ChiliPad if I have a medical condition?

ChiliPad is considered safe and extremely effective for nearly everyone. There has no reported conflicts or unwanted side effects and is considered safe and extremely effective for adults and kids of all ages. However, if you have a medical condition, we recommend that you talk to your doctor for proper approval. You can always return it later with our 90-Day 100% Money-Back Guarantee.

Studies show that better sleep improves virtually all aspects of life including increased energy levels, better memory, increased metabolism, better circulation, reduced pain and cramping, and improved athletic performance.

How long should I continue to sleep on the ChiliPad?

Forever. Based on latest research, top doctors recommend a sleeping temperature of 60-68 degrees every night for the rest of your life. Plus, the longer you sleep on a ChiliPad, the healthier you’ll feel. Check out our ChiliPad Body Pad so you can take Chili Technology with you, wherever you go.

How long will today’s special pricing be available?

We are unable to guarantee today’s pricing beyond today. Our pricing can change due to the constantly changing prices of the high-quality materials used in ChiliPad as well as the supply and demand.

To guarantee our lowest pricing, be sure to secure your order as soon as possible. We are always making more ChiliPads, but due to demand spikes, we do run out of inventory from time to time.

How long will a ChiliPad last me?

The ChiliPad is a wise investment in sleep technology that will last you several years with proper maintenance.

Will the ChiliPad work for me?

The ChiliPad is for everyone! It comes in all sizes, works with your existing mattress, and can create temperature harmony for couples on one mattress. It’s easy to use design fits seamlessly on top of your mattress and under your sheets and has a small control unit that goes neatly under your bed or next to your nightstand.

You already know you sleep better when it’s cooler. An overwhelming number of studies have confirmed this to be true when they found the ideal sleep temperature for most people is between 60-68 degrees.

Our revolutionary water-based temperature-controlled cooling mattress topper uses the latest in sleep research to guarantee a deep sleep, every night. Chili Technology can actively cool as low as 55 degrees Fahrenheit or to your preferred setting.

The great news is once you find your perfect sleep temperature, it can help improve your REM and deep sleep by as much as 20%. That’s like getting one free hour of sleep every night!

What are the health benefits of increasing the quality if my sleep?

Studies show that better sleep improves virtually all aspects of life including weight loss, better cognitive thinking, and improved muscle recovery. Studies also show that when you sleep at cooler temperatures, you not only sleep better, but you increase your quality of REM sleep, increase your volume of “good fat,” burn more calories during the day and think more clearly. Also, ChiliPad can help improve your sleep habits and quality of life.

How does ChiliPad help my body heal itself?

Do you exercise? Are you an elite athlete? Have you undergone surgery or intense physical therapy? Are you experiencing menopause? Muscle aches? Stiff joints? Low energy? Chili is for you.

Cold therapy has been the standard for post-workouts and recovery of all types for as long as we can remember. Sleepers can now benefit from nighttime cooling throughout the night that supports the deep sleep cycles needed for your body to repair itself. Cold therapy helps reduce your heart rate, improve circadian rhythm and increase blood flow enabling your muscles, organs, and systems to spend more time in recovery.

Whether you’re an Olympian, Iron Man athlete, triathlete, fitness nut or just want to feel great. Chili can help relax and recharge your body every single night with its cooling remedies.

I live outside of the United States, do I need a special plug to operate the ChiliPad?

The ChiliPad is engineered to work anywhere in the world without a voltage converter. The only thing you will need is an outlet plug adapter based on your particular location.

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