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Repair Authorization Request

At Chili Technology, LLC, we strive to make the best product possible for you. But, we do realize that – sometimes – things go wrong. When that happens, we want to help make it right.

Use this form to provide us information about your product and the reason for the return. (This form is meant for customers in the United States and Canada. All other customers, please contact us for service.)

To obtain a Repair Authorization number for your product repair, please complete the following fields. Please be as close as possible with your date of purchase. If you do not know the exact month, please choose a month near when you think you made your purchase.

Once all the information is received and confirmed, customer service will respond within one business day with a Repair Authorization number and further instructions guiding you through the process.

Items marked with a red * are required.

Your Information

First Name*:

Last Name*:

Address*

City*

State/Province*

ZIP/Postal Code*

Country

Your Email*

Your Phone*

Product Information

Reason for Return*
Please be as descriptive as possible in describing how your unit is malfunctioning or explaining the reason you would like to return the product.

Size*

Product Model and Serial Number/Lot Number (ex 1234-A)* (required)

Product Model and Serial Number/Lot Number for 2nd Unit (ex 1234-A)
(we need models and serial numbers for BOTH units if you have a dual-zone ChiliPad™)