We understand that selecting your mattress and sleep products is one of the most important decisions you can make. With that in mind, we want to help you in making sure that decision is the right one for you. Therefore, we offer a 90-Day Comfort Guarantee with any ChiliPad™ or ChiliBed™. (Note: ChiliCloud™ Pillows and ChiliGel™ products have a 30-Day Comfort Guarantee.)
Here is how the program works:
- The trial period begins the day you receive your ChiliPad™.
- Sleep on your new ChiliPad™ for 30 nights, which provides sufficient time to get used to the comfort it offers, your ideal sleep temperature, as well as the system in general.
- If within the first 90 days you are not comfortable with your ChiliPad™, please contact us. Our Customer Service will assist you and seek to address any questions or concerns you may have.
- If we cannot resolve the situation to your satisfaction, we will take the ChiliPad™ back and reimburse your purchase price, less the initial shipping costs.
- Please note you will be responsible for return shipping charges to Chili Technology. Feel free to contact our Customer Service for tips and suggestions for protection of your ChiliPad™ during shipment.
- All merchandise being returned must be in good condition and must be given a “Return Authorization Number” from Customer Service. This RA will expire within 30 days of the date of issuance. The RA must be included with the product returned, along with your name and contact information.
- Refunds will be issued within 30 days of receipt of the product at Chili Technology.
- If the ChiliPad™ was originally purchased through an Authorized Dealer, you should contact that Dealer for assistance in this process. The refund will be provided by your Dealer.